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Payment Policies

Payment / Collection Policy

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• All services provided by HCIS are pre-paid
• All notices of cancellation need to be received and documented in the billing system before the 20th of the month prior to the actual date requested. Any cancellation requests received on the 20th or later require full payment of the next month of service.
• HCIS sends email notifications on the 1st of eachmonth saying your bill is ready to be viewed. Each customer will be assigned an account number, username, password, to login to the electronic bill presentation website when the first bill is ready. Go to http://www.hcis.net/ebp/
• HCIS only accepts payment by check or automatic withdrawls from your bank. If you wish to be set up to pay by ACH call 1-800-203-1853 or 270-448-4247 and an account executive will email or fax you the form.
• Your service package can be changed during the term of your contract. Any fee's that were not applicable with the original order but apply to the newly requested services will be added to your billing at the time of service change.
• All service terms are set at time of sign up and NO REFUNDS will be made during the term period.
• If services are cancelled before contract term is fulfilled there will be a 90% charge for remaining service that the account holder will be responsible for to pay in full before the account can be closed in full.
• Late Payment; Payment received after the due date will be considered late and a 1.5% late fee will be added to payment at that time.
• Pending of Services; If your account is pended for non-payment to re-establish service during this period full payment plus a reconnect fee must be paid.
• Disconnect of Services; will occur after pending of services has been in effect for 30 days.
• If at anytime you request your services be disconnected regulations do require that this be 30 days in advance and in written form.
• If circumstances occur that keep you from paying please contact our HCIS accounting department immediately.

At Heartland Communications, customer service is our top priority.  The needs of our customers have continually been a concern of ours and always will be.  We must however enforce our payment policy in light of the demands on our industry.

In an effort to assist you and our accounting department, we would like to take this opportunity to explain our payment terms once again.  All services provided by our company are done so on a Pre-Payment basis. We send invoices to our customers via and electronic bill presentation, and those are sent out around the 1st of each month.  The electronic bill you receive is for the following month of services.  All payments must be received in our office no later than the due date. Any account with an outstanding balance past the due date, will receive a letter of warning from our accounting department.  If we still have not received payment our company may elect to terminate all services at that time.  After an additional thirty days, if the balance is not paid, we will turn the unpaid balance over to our collections process.  If you cannot make your payment by that time, for any reason, please contact our accounting department at 1-800-203-1853 or 270-448-4247.  HCIS only accepts checks or ACH payments for all customer accounts.

Heartland also needs to advise you of our new collection process.  HCIS works with the Credit Bureau to help collect funds from accounts with unpaid balances.  Any account that has an unpaid balance of over 45 days will automatically be turned over to our collections agency.

At Heartland, your business is our business, and it is valued greatly.  We certainly appreciate your help in assisting us with making timely payments to your account, and avoiding service disruption.